Effective Date: 10.11.2024

At SouqyExpress, we strive to provide a fast and convenient shopping experience through reliable shipping services tailored to all our customers, both locally and internationally. Please read the following shipping policy carefully to understand how we process and deliver orders.

1. Order Processing

• Orders are processed within 1–3 business days from the date of confirmation and payment.
• Orders are not processed or shipped on weekends or public holidays.
• If there is any delay in processing your order, we will contact you via the email or phone number provided during checkout.

2. Shipping Options & Delivery Time

We offer multiple shipping options to suit your needs:

Please note that delivery times are estimates and may vary based on your location and shipping carrier conditions.

3. Shipping Fees

• Shipping fees vary based on the weight of the order, delivery destination, and selected shipping method.
• The final shipping cost will be calculated and displayed at checkout before you confirm your order.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your shipment through the link provided or via the “Track My Order” page on our website.

5. International Shipping

• We ship to many countries worldwide.
• International orders may be subject to customs duties or import taxes, which are the responsibility of the customer upon delivery.
• SouqyExpress is not responsible for any additional fees imposed by customs authorities in your country.

6. Delivery Issues

If you have not received your order within the expected timeframe, or if you encounter any issues during delivery, please contact us immediately:

📧 Email: support@fmfrd.org
📞 Phone: [+90 540 233 23 24]

We will investigate the issue and assist you as quickly as possible.

7. Address Changes

If you entered an incorrect shipping address, please contact us within 24 hours of placing your order. Once the order has been shipped, we cannot change the address or offer a refund if delivery fails due to an incorrect address.

8. Lost or Damaged Shipments

We take great care in packaging your orders. However, if you receive a damaged or missing item, please take a photo of the package upon receipt and contact us within 48 hours so we can resolve the issue promptly.