Last Updated: [21.11.2024]

Welcome to “Souqy Express” (hereinafter referred to as “the Store” or “we”). We are committed to providing the best shopping experience for our customers. Therefore, we have established a clear return and refund policy to ensure your complete satisfaction with your purchases.

Please read this Return and Refund Policy carefully before submitting any return or refund request, as it governs how we handle such processes in our store.

1. Return Policy:

At Souqy Express, we strive for customer satisfaction and accept product returns under the following conditions:

Return timeframe: Customers can return products before the order is confirmed.

Original product condition: The item must be in its original, unused, and undamaged condition. It should be returned in its original packaging with all labels and tags intact.
Exceptions: Certain items cannot be returned due to health or legal reasons (e.g., health products, underwear, or any item that has been opened or used).
Defective or damaged products: If you receive a defective or damaged product, you may return it for a full refund within [number of days] from the date of receipt.

2. How to Return a Product:

To return a product, please follow these steps:

Contact us: Reach out to our customer service team via email or phone within the specified return period.
Provide order details: Send the order number and a photo of the defective or damaged product (if applicable) via email or through our contact form.
Return the product: Once your return is confirmed by our team, you will be provided with instructions on how to send the product back to our center.
Return shipping costs: If the return is due to our error (e.g., a defective or incorrect product), we will cover the return shipping cost. If the return is due to personal reasons or a change of mind, the customer will bear the shipping costs.

3. Refund Policy:

If you wish to receive a refund after returning a product, we adhere to the following:

Refund method: Refunds are issued through the same payment method used for the original purchase (e.g., credit card or PayPal), in accordance with applicable policies.
Refund timeframe: Refund requests are processed within [two weeks] of receiving the returned product. The actual refund may take up to [30] additional business days, depending on your payment method.
Deductions: If the returned item was opened or used, we may deduct the usage value from the refunded amount.

4. Product Exchanges:

If you wish to exchange a product, we offer the option to replace it with another item of the same category or equal value.

5. Non-Returnable Items:

Items that have been opened or used.
Customized or made-to-order products.
Gift cards or vouchers.
Products that may affect your health or safety (such as cosmetics, underwear, etc.).

6. Exceptions:

In certain cases, returns or refunds may not be accepted due to:

The product being altered or damaged after receipt.
Orders that were specially processed or custom-designed for the customer.
The return period having expired.

7. Customer Support:

If you need assistance or have any questions regarding our return and refund policy, please contact our customer support team via:

Email: [souqyex@gmail.com] Phone: [+905525683425] Address: [Turkey, Istanbul, Merter]

8. Changes to the Return and Refund Policy:

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with update dates. We recommend reviewing this page periodically to stay informed about our latest policies.

Note: This is a draft of a return and refund policy. It is advisable to consult a legal advisor to tailor the content according to local laws and the specific needs of your store.